Microsoft Dynamics CRM Functional Consultant

MS Dynamics CRM Functional Online Training Course Content

MS CRM Dynamics – An Exceptional Tool Microsoft CRM Dynamic marketing solution is easy to use, flexible and engineered to fit in your business. With this marketing management & automation software offered from Microsoft CRM Dynamics, you can market improve productivity, more effectively & gain actionable approach into your important marketing campaigns. Transform your ‘Customer Service’ into a premeditated strategic asset with the Microsoft CRM Dynamics customer service solutions. Having a 360-degree view of your customer, your agents/executives can easily resolve their issues quickly & reduce the handling times with this very advanced customer service software. With the help of automating procedures, you can also lessen the costs & help to ensure reliable customer service is conveyed across all touch-points. MS CRM Dynamics Functional Online training provides you the facility to learn the tactics and the operational skill for this particular software. It is very helpful for those who are struggling with the management of customer service issue and find unable to cope with this. MS CRM Dynamics Functional Online training is your all in one tool that can help you in most precise way.

Course Duration – 15 Days (Per day 1 hour)

1) Introduction to Microsoft Dynamics CRM 2013/2015

  1.  Dynamics product Stack
  2.  History of Microsoft Dynamics CRM
  3.  Editions in Microsoft Dynamics CRM
  4.  Deployment types & Licensing Options
  5. Comparison with other CRM’s in the Market
  6.  XRM Framework
  7.  Out of Box Features (OOB Concepts)

2) Sales Module

  1. • Lead Management
  2. • Opportunity Management
  3. • Product Management
  4. • Quotes, Orders and Invoices
  5. • Goal Management

3) Marketing Module

  1. • Marketing Lists
  2. • Campaigns
  3. • Sales Literature

4) Service Module

  1. • Services
  2. • Service Calendar
  3. • Case Management
  4. • Knowledge Base
  5. • Contracts

5) Activity Feeds

6) Working with Dash Boards

7) Working with Reports

8) Process Driven UI

9) Accessing CRM from Outlook

10) Introduction to Social Listening